SHIPPING & RETURNS

TERMS & CONDITIONS OF SALE

Please take the time to read through our Terms & Conditions of Sale as outlined below, before ordering from our Online Store www.oldhaus.co.uk

If you have a question and can’t find the answer below, feel free to get in touch via katie@oldhaus.co.uk

ORDERING

In ordering from our Online Store you are making an offer to purchase our products. On placing an order with us- you’ll receive an email notification acknowledging receipt of your order.

Your order will then be dispatched within 3-5 working days.

From time to time we may advertise “Pre-Order” products via our online store. The estimated dispatch date will be advertised alongside the product at this time. Pre-Orders will be confirmed and dispatched within 30 days of receipt of payment- or a full refund will be made.

Goods purchased from our bricks and mortar stockists or our online retail stores are for personal use only and should not be used for marketing or promotional reasons.

PAYMENT & PRICING

Payment for orders made at our Online Store are accepted via Paypal, APPLE and all major Credit and Debit Cards.

Prices are displayed in Pounds Sterling (GBP). For customers whose method of payment is primarily in a currency other than GBP, orders will be subject to the exchange rate on the day of the transaction.

UK SHIPPING

We ship worldwide- shipping costs are calculated when your delivery country is selected at the checkout. Shipping charges include packaging costs.

We endeavour to ship all orders within 3 - 5 working days of receipt of payment, unless stated otherwise in the item listing.

Our cushions are wrapped in tissue paper and are placed within a heavy recycled polythene mailing bag for dispatch.

All of our items are dispatched via Royal Mail 48 hour parcels- which takes approximately 2 working days to arrive and is a tracked service. On dispatch, you will receive a Delivery Confirmation Number. Please note - this is not a tracking number, and the status will only update once delivery has been attempted.

UK SHIPPING: DELIVERY

Please keep an eye out for your Postman or a "Something For You" card in case they attempt delivery while you're out. In this instance you can collect your order from your local Delivery Office or alternatively visit the Royal Mail website to arrange re-delivery at a convenient time.

For information on the location of your local delivery office please call Royal Mail on 0845 6050767 or visit www.royalmail.com

Please make sure that your Shipping Address details are accurate at time of order. Postage paid on any orders which are returned to us due to errors in your Shipping Address will be invoiced to you (via Paypal) before the order can be re-shipped.

AIRMAIL SHIPPING

Depending on where you are in the world Shipping from the UK can take between 7 - 10 working days from the date of dispatch.

Due to Airmail size restrictions- our cushions must be sent individually. For example- an order of 3 cushions sent via Airmail will arrive in 3 separate parcels.

Customers are responsible for any customs charges or other import duties, if applicable.

DELAYED POST

While postal delays are rare- please take into account that mail can sometimes take a bit longer than expected at busy times of the year such as Christmas. Please make sure you order in plenty of time- however if you require a quicker posting service drop us a line at katie@oldhaus.co.uk and we'll arrange that for you at an additional cost.

You can check if you have any undelivered mail waiting for you at your local Royal Mail Delivery Office by giving them a call.

For any other enquiries regarding postage delays or information specific to your order, please get in touch.

CANCELLATION & RETURNS

We can accept returns of products in an unused condition within 14 days of delivery with yourself. If you'd like to return a purchase drop us a line at katie@oldhaus.co.uk and we’ll confirm the return address for you.

If you have received one of our items as a gift, we are able to provide an exchange for goods to the same value (within 28 days of the original purchase date) only if the item was purchased from us online and not via one of our Stockists' Stores.

Refunds can only be made to the original purchaser.

Please note, while we are happy to issue you with a refund/exhange for your item purchase, we're unable to refund any return postage and packaging costs involved.

In the very unlikely event that you believe your purchase may be faulty please get in touch via katie@oldhaus.co.uk within 7 days of delivery and we’ll do everything we can to help.